SHIPPING
We offer standard, expedited, and overnight shipping options for most locations.
Shipping times vary depending on the option selected, ranging from 2-7 business days excluding weekends.
Yes, we provide free standard shipping on orders over $200.
Yes, tracking information is provided via email once your order ships.
Currently, we ship within the US, UK, and Canada only. We do not ship to Israel, Cuba, North Korea, or other remote areas.
We’ll notify you and work to resolve any delays promptly.
Yes, contact customer support as soon as possible to update your address.
Yes, we ship to P.O. Boxes via standard shipping only.
PAYMENTS
We accept credit/debit cards, PayPal, Google Pay, Apple Pay, and store gift cards.
Yes, you can combine a gift card and another payment method.
Yes, we use advanced encryption to protect your payment information.
Yes, financing options are available through third-party providers at checkout.
Yes, you can securely save your payment details in your account.
This may happen due to incorrect details or insufficient funds. Contact your bank for more information.
Sales tax is applied based on your location and local regulations.
Receipts are sent via email and accessible in your account's order history.
PROMOTIONS
Check our website or subscribe to our newsletter for updates.
Only one promo code can be applied per order.
Ensure the code is valid, not expired, and meets the promotion's requirements.
Certain promotions may apply to Autoship orders. Check the details of the promotion.
Promo codes must be applied at checkout and cannot be added later.
Promotions may exclude certain brands or items. See terms for details.
We run promotions regularly, especially during holidays and special events.
Yes, we offer a rewards program. Check our website for details.
RETURNS
You can return unused items in their original packaging within 45 days for a full refund.
Yes, we offer free returns on eligible items.
Visit our Returns Center on the website or contact customer support for assistance.
Refunds are typically processed within 5-7 business days after receiving the returned item.
Yes, exchanges are available for items of equal value.
Contact us immediately, and we’ll send a replacement or issue a refund.
Perishable and customized items are not eligible for return.
Yes, refunds for such items will be credited back to the gift card.
AUTOSHIP
Autoship is a subscription service for automatic deliveries of your favorite products.
Choose the Autoship option when adding a product to your cart and select your delivery frequency.
Yes, you can change items, quantities, or delivery schedules through your account.
You can cancel your subscription anytime through your account settings or by contacting customer support.
Yes, you can skip a delivery by modifying your Autoship schedule in your account.
You will be charged when the Autoship order is processed, usually a few days before the scheduled delivery date.
Yes, you can include additional items for one-time delivery with your Autoship order.
Autoship is available for most products except limited-time or seasonal items.
PERCSRIPTION ITEMS
Add the prescription item to your cart, and during checkout, upload a valid prescription from your veterinarian.
Yes, we can reach out to your vet directly to verify the prescription if needed.
Yes, as long as the prescription is valid, prescription items can be included in your Autoship orders.
You’ll need to provide a new prescription to continue receiving prescription items.
Prescription items are non-returnable unless damaged or incorrectly supplied.
Verifications are typically completed within 24-48 hours, depending on vet availability.
We’ll need your vet’s name, phone number, and a valid prescription.
No, a valid prescription is required to purchase prescription items.
GIFTS CARDS
Yes, we offer digital gift cards in various denominations for purchase online.
Enter the gift card code at checkout in the designated field.
Yes, if your gift card doesn’t cover the total amount, you can pay the balance with another method.
Our gift cards do not expire and can be used anytime.
Gift cards are non-refundable and cannot be exchanged for cash.
Yes, gift cards can be used to pay for Autoship orders.
Visit our website and use the gift card balance checker or contact customer support.
Contact our support team with your purchase details, and we’ll assist you.
SUPPORT
You can reach us via email, phone, or live chat available on our website.
Our support team is available Monday through Friday, 9 AM to 6 PM (local time).
Yes, our team can assist with product recommendations based on your pet’s needs.
Contact customer support with your order details, and we’ll resolve the issue promptly.
Absolutely! We value your feedback; you can submit suggestions via email or our website’s feedback form.
Currently, we operate online only, but our support team is here to assist virtually.
Please email our technical support team with details of the problem.
Yes, visit our Help Center for articles and guides about our products and services.
Have Something Else In Mind?
If the answer you're looking for isn't available here, you can always ask our customer support. They're always available for your help and assistance.